Fair Measure Support
AI analysis does not work
- Make sure AI is enabled in Settings and that you have completed Sign in with Apple for the managed provider.
- Check that the image is readable and that you have supplied a quantity or serving amount when you know it.
- If you use your own provider, verify the HTTPS endpoint, model name, and API key in the AI provider settings.
- Managed AI is subject to fair-use limits. A limit response is temporary; it does not delete your local records.
Apple Health
Health access is optional. Review Fair Measure's permissions in the Health app and in iPhone Settings. Local meal saves do not depend on a HealthKit write succeeding.
Managing your data
Your local meals, saved foods, reports, images, and profile can be removed from the app or by deleting the app. Sign in with Apple access can be stopped from your Apple ID settings. Please contact us if you need help understanding a cloud AI request.
Still need help?
Email [email protected]. Please do not include meal photos, health information, transcripts, API keys, or other sensitive information unless we specifically request it through a secure support process.